Summary:

The American Institute of Physics (AIP) is seeking an experienced and customer-focused Help Desk Technician. The successful candidate will be a resourceful problem solver who will provide excellent customer service while fielding, troubleshooting and addressing end-user support calls. The Help Desk technician will work with the IT services team to support and maintain end-user functionality and resolve end-user problems.

Responsibilities may include

• Providing first and second level support and troubleshooting for service requests relating to end-user technology including but not limited to workstations, printers, and desktop software. Currently, the support is virtual via phone, Teams, Skype or Zoom.
• Manage assigned support tickets carefully to provide quality customer service.
• Perform tasks associated with end-user support; including but not limited to configuration and troubleshooting for end-user equipment.
• Install and/or update end-user software.
• Perform other IT Services tasks and responsibilities as needed.

*This role is currently 100% remote and will eventually switch back to our office environment as the Institute continues to respond to the coronavirus, government mandates and considers the best action to keep the AIP staff safe.

Proposal Packet Must Include: Cover letter, resume and a completed application.

What is AIP?

We are the American Institute of Physics. Our mission is to advance, promote, and serve the physical sciences for the benefit of humanity. We promote the physical sciences through effective communication, education, and policy initiatives.

Why Work for AIP?

AIP wants you to be safe!

During the COVID 19 pandemic AIP sprang into action to make sure the appropriate steps were taken to ensure the safety of all AIP staff members by providing the flexibility needed for a safe and productive workforce. The safety, health, and wellbeing of our staff are of the utmost importance to our Institute.

In addition to your safety, we want you to love working here, and we have a workplace culture that reflects that. With our commitment to community service, Institutional wide social opportunities, and ongoing Learning and Development, we work hard to make sure AIP is an awesome place to work. Did we mention that you will work with amazingly talented colleagues in a variety of departments?

We offer an incredible total compensation package including competitive pay, multiple healthcare options to meet your needs, commuter benefits, free parking (once we return to the office), tuition assistance, and an outstanding retirement plan.

Diversity Welcome!

We encourage and invite people from diverse backgrounds to apply and join our team. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, creed, marital status, gender identity or expression, political affiliation, personal appearance, national origin, ancestry, protected veteran status, physical or mental disability.

Qualifications

Bachelor’s degree with a major in Information Systems or related field required. 3 – 5 years of experience supporting Windows PCs, Laptops, and Mobile devices in a corporate environment required. Experience supporting Office 365 required. Must have a calm, positive, professional demeanor and superior interpersonal skills. Highly motivated with strong analytical and problem-solving skills and the ability to troubleshoot effectively and escalate appropriately - working with the team to quickly find answers and deploy resolutions. Must be punctual and organized - able to work independently, with strong attention to detail. Cisco switch and router knowledge desired. Patching data cables and troubleshooting network connectivity experience desired.

Located in College Park, Maryland, AIP is a federation of societies that advances, promotes, and serves the physical sciences for the benefit of humanity. Learn more at www.aip.org